Seasonal Retail At Your Service Associate, Chesterfield Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Schedules may include a variety of shifts, including nights, weekends, and holidays. The position goes beyond cashiering: colleagues support selling and sales goals, work as a team, provide genuine hospitality, and help keep the shopping space clean, organized, and inviting. They prepare the service area for customers, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and use the systems needed to complete transactions. They assist with total-store fulfillment, maintain organized pickup and return areas, and help ensure timely BOPS order completion and curbside delivery. Colleagues also share loyalty program benefits, support customers through their visit, and collaborate with teammates to improve customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability. This is a seasonal retail position at Chesterfield Town Center.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities and work independently as well as with a team.
- Ability to handle electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality, engage them in friendly conversations, and help create a personalized shopping experience.
- Assist with all aspects of total-store fulfillment and use the systems needed to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Help ensure timely completion and curbside delivery of BOPS orders.
- Review sales goals and learn about new arrivals, top-selling items, trends, and promotions to support the team and customers.
- Share loyalty program benefits, acquire new customers by opening credit accounts, and help meet daily sales goals.
- Collaborate with colleagues and support one another to serve customers and communities.
- Help customers complete their visits with a sincere thank-you and ensure they have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
