Seasonal Retail At Your Service Associate, Montebello Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Flexible availability is needed, including nights, weekends, and holidays. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and help keep the pickup and return areas organized. You also recover merchandise, maintain a clean and inviting shopping space, and ensure timely completion and curbside delivery of BOPS orders. Colleagues share loyalty program benefits, support sales goals, and collaborate to deliver a positive customer experience and store results. The role involves frequent use of computers and other technology, including handheld equipment and cash registers. It requires talking, lifting, standing, moving, reaching, and other physical activities. The posting describes this as a seasonal position.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the customer pickup collection area organized and make pickup experiences friction-free.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and contribute to store and individual results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
