Seasonal Retail At Your Service Associate, Anderson Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment, with flexibility to work a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized and inviting. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, share loyalty program benefits, and contribute to sales goals and a positive team environment. The position also involves maintaining a clean, shoppable space and delivering friendly, genuine customer service.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, and work independently as well as with a team.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service while helping address their needs and resolve issues.
- Assist with total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to team and store results.
- Collaborate with colleagues and support one another in serving customers and the community.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
