Seasonal Retail At Your Service Associate, Burbank Town Center

Macy's•Burbank, CA

9h•$17 - $21•Onsite

About The Position

As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position focuses on creating personalized shopping experiences through genuine hospitality, teamwork, selling, and reaching goals. You also help keep the shopping space clean, organized, and inviting. Daily work includes preparing the At Your Service areas, staying informed about sales goals, new arrivals, popular items, trends, and promotions, assisting with total-store fulfillment, and ensuring pickup and return areas are organized. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, share loyalty benefits, and provide a welcoming customer handoff. The posting describes a seasonal retail position at Macy’s Burbank Town Center. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues typically work 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome customers with genuine hospitality and provide personalized assistance with total-store fulfillment.
Use the systems needed to complete transactions and keep the collection area organized for customer pickups.
Complete BOPS orders and curbside deliveries in a timely manner.
Recover merchandise and keep pickup, return, and At Your Service areas clean, organized, and shoppable.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
Work collaboratively with colleagues and contribute to individual and store results.
Maintain a sincere, helpful customer handoff and thank customers.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.