Seasonal Retail At Your Service Associate, Burbank Town Center
About The Position
As an At Your Service Center Colleague, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You uphold Macy’s service standards by providing friendly, customer-first service in a fast-paced environment that requires multitasking, problem-solving, attention to detail, and flexibility. The role may include a variety of shifts, including nights, weekends, and holidays. You help customers with total store fulfillment, operate the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You welcome customers, support sales goals, share loyalty program benefits, and help create a clean and inviting shopping space. Colleagues work collaboratively, adapt to changing priorities, and contribute to individual and store results. The position requires regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Recover merchandise and maintain a clean, shoppable space.
- Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and support daily sales goals.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
