Seasonal Retail At Your Service Associate, Firewheel Town Center

Macy's • Garland, TX

1d • Onsite

About The Position

Macy’s is hiring a Seasonal Retail At Your Service Associate to support a seamless, personalized shopping experience. The associate supports At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help keep the shopping space clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality.

Associates prepare the At Your Service area for customers, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and welcome customers with friendly, personal service. They assist with total store fulfillment, use the systems needed to complete transactions, keep the collection area organized, and help ensure timely completion and curbside delivery of BOPS orders. They recover merchandise and keep pickup and return areas clean, share loyalty program benefits, and support colleagues through collaboration and continuous improvement.

The role requires flexible availability, including days, evenings, nights, weekends, and holidays. Schedules depend on business needs and colleague availability, and include weekend shifts. The position involves frequent customer interaction and use of electronic devices, including handheld equipment and cash registers.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Keep the collection area organized and support a friction-free customer pickup experience.
• Help ensure timely completion and curbside delivery of BOPS orders.
• Recover merchandise and keep pickup and return areas clean and the shopping space organized and inviting.
• Welcome customers, offer genuine hospitality, build relationships, and share loyalty program benefits.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Contribute to sales goals, acquire new customers by opening credit accounts, and support individual and store results.
• Collaborate with colleagues and help improve service and work practices.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed