Seasonal Retail At Your Service Associate, Orchard Town Center

Macy's • Westminster, CO

20h • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through customer service, multitasking, problem-solving, attention to detail, and a customer-first mindset. It also includes maintaining a clean, organized, inviting shopping space and working flexibly in a fast-paced retail environment.

Colleagues welcome customers, build relationships through friendly conversations, support total-store fulfillment, and use the systems needed to complete transactions. They keep pickup and return areas organized, recover merchandise, and help complete BOPS orders and curbside deliveries promptly. They also share loyalty program benefits, help achieve sales goals, and collaborate with teammates to improve customer and store results.

The role requires flexible availability for days, evenings, nights, weekends, and holidays, with regular and dependable attendance. Schedules depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; all schedules include weekend shifts.

Requirements

• Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and share loyalty benefits and credit-account offerings with customers.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices and technology.
• Ability to talk, lift, move constantly, stand, reach with arms and hands, and stand for at least two consecutive hours.
• Ability to lift at least 25 pounds and stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
• Welcome customers and provide genuine, personalized hospitality in keeping with Macy’s service standards.
• Assist customers with total-store fulfillment and use the systems needed to complete transactions.
• Keep collection, pickup, and return areas clean and organized; recover merchandise and maintain a shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed