Seasonal Retail At Your Service Associate, Spotsylvania Town Center
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays, based on business needs and colleague availability. You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and help make pickup and return experiences smooth. You maintain clean, organized, shoppable service areas, recover merchandise, and support timely BOPS and curbside delivery. You also help meet sales goals, share loyalty program benefits, and collaborate with colleagues to deliver strong customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices, computers, handheld equipment, and cash registers to process transactions.
- Ability to talk, lift, move continuously, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and provide a smooth pickup experience.
- Use required systems and technology to complete customer transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and support timely completion and curbside delivery of BOPS orders.
- Greet and engage customers with genuine hospitality and build customer relationships.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support a welcoming, inclusive customer experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
