Seasonal Retail At Your Service Associate, Fairlane Town Center

Macy's • Dearborn, MI

23h • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, support sales and loyalty goals, and keep the shopping and service areas clean, organized, and inviting. Availability for a variety of shifts—including nights, weekends, and holidays—is required.

At the start of each shift, you help prepare the At Your Service area, review sales goals, and stay informed about new arrivals, top-selling items, trends, and promotions. You welcome customers, offer friendly and personal service, assist with store fulfillment and pickup transactions, and keep the collection area organized. You also recover merchandise, maintain pickup and return areas, and complete BOPS orders and curbside deliveries in a timely manner. You share loyalty program benefits, thank customers, and collaborate with colleagues to improve customer and store results.

The position involves regular use of computers and other technology, handheld equipment, and cash registers. Physical demands include talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds.

The posting describes the role as seasonal. Macy’s states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week; schedules include weekend shifts, and weekly hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash registers, and other technology to perform job functions and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
• Welcome customers and provide friendly, personalized service that meets Macy’s service standards.
• Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
• Share loyalty program benefits and support customer acquisition by opening credit accounts.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues to support customers, achieve sales goals, and contribute to individual and store results.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed