Seasonal Retail At Your Service Associate, University Town Center - CA
About The Position
As an At Your Service Center Colleague, you help deliver a seamless, personalized shopping experience by supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help customers, work toward sales goals, support the team, and keep the shopping and service areas clean, organized, and inviting. Associates welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. They recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside delivery in a timely manner. They also share loyalty-program benefits, help customers with their needs, and collaborate with colleagues to improve customer and store results. Flexible availability is required, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist them with total-store fulfillment and their shopping needs.
- Use the systems and equipment needed to complete customer transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and maintain a shoppable, inviting space.
- Share loyalty-program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support team and store results.
- Collaborate with colleagues and contribute to a positive customer and team experience.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
