Seasonal Retail At Your Service Associate, University Town Center - CA
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues help customers, work toward sales goals, support loyalty and credit account programs, and keep the shopping and service areas clean, organized, and inviting. The position requires flexibility to work a variety of shifts, including nights, weekends, and holidays. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the At Your Service area is ready for customers. They welcome customers, assist with store fulfillment and pickup, use systems to complete transactions, organize the collection area, recover merchandise, and support timely BOPS and curbside delivery. They share loyalty program benefits, ensure customers have what they need, and provide a sincere, personalized farewell. Teamwork, dependable attendance, ongoing learning, and contributing to individual and store results are also important aspects of the role.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Assist customers with total store fulfillment, including Buy Online Pickup In Store orders and pickups.
- Process merchandise returns and other At Your Service activities and transactions.
- Use the systems and equipment required to complete transactions and fulfill orders.
- Keep the collection, pickup, return, and shopping areas clean, organized, and ready for customers.
- Recover merchandise and help ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers with genuine hospitality and provide personalized assistance.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support individual and store results.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with teammates and contribute to a positive, customer-focused work environment.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
