At Your Service Center Associate, Leawood Town Center Plaza - Flex
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role centers on delivering a seamless, personalized shopping experience through attentive customer service, problem-solving, multitasking, and a customer-first mindset. It takes place in a fast-paced environment and requires flexibility, including availability for nights, weekends, and holidays. You welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help ensure BOPS orders are completed on time and delivered curbside, maintain a clean and shoppable space, share loyalty program benefits, and contribute to sales goals and team results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Be willing to meet daily sales goals and share loyalty benefits and credit account offers.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful and adaptable to changing priorities, and able to work independently as well as with a team.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers with genuine hospitality and provide friendly, personalized assistance.
- Assist with total store fulfillment and ensure customer pickups are organized and friction-free.
- Use the required systems to complete transactions.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and help achieve individual and store results.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and support one another in serving customers and the community.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
