At Your Service Center Associate, Market Place - Full Time
About The Position
As an At Your Service Center Associate, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates help maintain clean, organized, inviting service areas, engage customers with genuine hospitality, support sales goals, share loyalty benefits, and collaborate with colleagues to deliver strong individual and store results. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful and adaptable to changing priorities; work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with all aspects of total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside delivery in a timely manner.
- Welcome customers, provide genuine hospitality, build customer relationships, and resolve customer issues.
- Support selling activities, meet sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Collaborate with colleagues and contribute to individual and store results.
- Use register and handheld equipment to process customer transactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
