At Your Service Center Associate, Arbor Place - Full Time

Macy's • Douglasville, GA

3d • Onsite

About The Position

As an At Your Service Center Associate at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, a customer-first mindset, and flexibility in a fast-paced retail environment. You help maintain a clean, organized, inviting shopping and service area, contribute to sales goals, and create positive customer experiences through genuine hospitality and teamwork.

You welcome customers, assist with store fulfillment and transactions, keep the collection area organized, and help ensure timely curbside delivery of BOPS orders. You also share loyalty program benefits, support customer acquisition through credit accounts, recover merchandise, and collaborate with colleagues. Schedules include weekend shifts and may include nights, evenings, and holidays; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions in real time to address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Adapt to changing priorities, work independently, and contribute to team dynamics.
• Handle electronic devices, including handheld equipment and cash registers, and process register transactions.
• Meet daily sales goal challenges.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Have close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment and use the systems needed to complete transactions.
• Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Welcome customers with genuine hospitality, build relationships through friendly conversations, and provide a friction-free pickup experience.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Support sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
• Collaborate with colleagues and support a positive, honest, and service-oriented team environment.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed