At Your Service Center Associate, Arbor Place - Full Time
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work varied shifts, including nights, weekends, and holidays. The position involves welcoming customers, assisting with total-store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas organized. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, and maintain a clean, inviting shopping space. You also support sales goals, share loyalty program benefits, help acquire customers through credit accounts, and collaborate with colleagues to deliver strong customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and build customer relationships through friendly, personal conversations.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas organized, clean, and ready for customers.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Share loyalty program benefits and ensure customers have what they need before concluding interactions.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Work collaboratively with colleagues and support team and store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet daily sales goals and contribute to a positive customer experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
