At Your Service Center Associate, Dulles Town Center - Full Time
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. You welcome customers with genuine hospitality, help with store fulfillment and transactions, keep pickup and return areas clean and organized, and ensure BOPS orders are completed and delivered curbside in a timely manner. You also support sales goals, share loyalty program benefits, collaborate with teammates, and help maintain an inviting shopping environment. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality and friendly, personal conversations.
- Assist customers with total store fulfillment, including online orders picked up in store.
- Use the systems needed to complete transactions and keep the collection area organized for customer pickups.
- Recover merchandise and maintain clean, organized, shoppable pickup and return areas.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support individual and store results.
- Keep up to date on sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with and support colleagues to serve customers and communities.
- Help keep the shopping space clean, organized, and inviting.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
