Seasonal Retail At Your Service Associate, Spotsylvania Town Center
About The Position
The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while maintaining Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and easy to shop. They support sales goals, share loyalty program benefits, and work collaboratively with colleagues to create positive customer experiences. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices.
- Meet daily sales goal challenges.
- Able to talk, lift, move constantly, stand, and reach with arms and hands.
- Able to stand for at least two consecutive hours and lift at least 25 pounds.
- Able to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total store fulfillment and ensure a friction-free pickup experience.
- Use the systems and equipment needed to complete customer transactions.
- Ensure timely completion and curbside delivery of BOPS orders.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and maintain a shoppable space.
- Welcome customers, build relationships through friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
