Seasonal Retail At Your Service Associate, Friendly Center
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. Schedules may include nights, weekends, and holidays, and hours depend on business needs and colleague availability. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean and organized. You help ensure BOPS orders are completed and delivered curbside on time, recover merchandise, share loyalty benefits, and contribute to sales goals and positive team results. The position also involves maintaining an inviting shopping space and collaborating with colleagues to deliver genuine hospitality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total-store fulfillment and provide a personalized, welcoming service experience.
- Use required systems and equipment to complete transactions and fulfill orders.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales results.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Collaborate with teammates and contribute to individual and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
