Seasonal Retail At Your Service Associate, San Bernardino Inland Center

Macy's•San Bernardino, CA

4d•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Scheduling can include nights, weekends, and holidays, based on business needs and colleague availability. You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean and organized. You help ensure BOPS orders are completed promptly, including curbside delivery, and maintain an inviting, shoppable space. You also support sales goals, share loyalty program benefits, and collaborate with colleagues to deliver strong individual and store results. The position requires regular, dependable attendance and flexibility. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week; all schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total store fulfillment, including Buy Online Pickup In Store.
Use the systems required to complete transactions and operate the collection area.
Keep pickup and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
Complete BOPS orders promptly and support curbside delivery.
Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Review sales goals, stay informed about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
Collaborate with colleagues and support store results.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice