Beauty Advisor, San Bernardino Inland Center - Flex

Macy's•San Bernardino, CA

1d•$17 - $24•Onsite

About The Position

As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are a trusted expert who helps customers with beauty products and creates personalized, inspiring shopping experiences that build confidence and drive sales. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on new products and trends. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals. The role combines hospitality, product knowledge, and a passion for beauty. Colleagues prepare the sales floor, stay informed about sales goals, new arrivals, top sellers, trends, and promotions, and create friendly customer interactions. They maintain a clean, organized, shoppable space, support merchandise moves, update signs and pricing, promote loyalty benefits, and collaborate with teammates to deliver strong individual and store results. Flex Team colleagues must work a minimum of 42 hours per quarter during the first three fiscal quarters (February–October) and 60 hours during the fourth fiscal quarter (November–January). Minimum hours may change, and a minimum number of weekend shifts may be required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and other technology needed for job functions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized beauty advice, product demonstrations, and consultations, including makeup application and skincare recommendations where appropriate.
Build customer relationships, identify customer needs, and educate customers about beauty products and their benefits and use.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Drive sales and client loyalty by promoting offers and product launches, participating in sales events, and staying current through training and vendor education.
Meet and surpass daily sales goals by delivering exceptional customer service.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Prepare and maintain a clean, organized, and shoppable sales floor, including recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
Review sales goals and stay informed about new arrivals, top-selling items, current trends, and promotions.
Collaborate with colleagues and support one another to serve customers and communities.
Work the required quarterly minimum hours for the Flex Team; weekend shifts may also be required.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice