Seasonal Retail Commission Sales Associate - Fine Jewelry, San Bernardino Inland Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to support department sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining merchandise processing, presentation, storage and replenishment, and updating signs and pricing. You promote loyalty benefits, assist customers through checkout, and support colleagues through honest and collaborative teamwork. Schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. The role is seasonal and commission-based.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select suitable products.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit account programs and explain customer benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate pricing and signage, merchandise security, and asset protection compliance.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Participate in sales events, vendor training, and ongoing product education.
- Help prepare and maintain a clean, organized, and shoppable sales floor.
- Collaborate with teammates to support sales goals, special events, and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
