Seasonal Retail Commission Sales Associate - Fine Jewelry, Hawthorne Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work to meet sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining and replenishing merchandise, updating signs and pricing, supporting merchandise moves, and sharing loyalty benefits. Colleagues are expected to support one another and continually learn and improve. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. The role requires 1–2 years of related experience and the physical abilities described in the posting.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, knowledgeable customer service and personalized recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them select products suited to their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and protection programs, and share loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, and an organized, shoppable sales space.
- Update signs and pricing and support special events and sales events.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends, promotions, and product launches.
- Participate in vendor training, events, and ongoing education.
- Collaborate with colleagues to support customers, achieve team and store results, and maintain operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
