Seasonal Retail Commission Sales Associate - Fine Jewelry, Beverly Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use product knowledge about precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. The role emphasizes consultative selling, genuine hospitality, clienteling, and building lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with colleagues to achieve department goals and uphold operational excellence. The position includes preparing and maintaining the sales floor, learning about products, trends, and promotions, assisting customers, organizing and replenishing stock, updating signs and pricing, and using point-of-sale and digital tools. Colleagues are expected to support each other and continually improve service and sales results. Weekend shifts are required; schedules depend on business needs and colleague availability. This is a seasonal position.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools.
- Ability to perform the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about products and recommend jewelry and watches suited to their tastes, preferences, and budgets.
- Build customer relationships and loyalty through consultative selling and use of clienteling tools.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts.
- Support inventory, fulfillment, merchandise processing, storage, replenishment, and merchandise moves.
- Maintain accurate, secure, organized, and appealing merchandise presentation, including signs and pricing.
- Participate in sales events, vendor training, and ongoing product education.
- Use point-of-sale technology, handheld equipment, and digital shopping tools effectively.
- Support special events and collaborate with colleagues to achieve store and department results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
