About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring the security, accuracy, and presentation of merchandise. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining the sales floor, learning about merchandise and promotions, assisting customers, processing and replenishing stock, updating signs and pricing, supporting merchandise moves, and promoting loyalty benefits.

Requirements

  • 1–2 years of related experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to use point-of-sale technology, digital tools, and handheld equipment.
  • Ability to stand for at least two consecutive hours and perform the physical requirements of the position, including lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
  • Ability to meet the position’s vision requirements, including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

  • Provide outstanding, personalized customer service and create welcoming shopping experiences.
  • Use product knowledge to educate customers and recommend jewelry and watches that fit their tastes, preferences, and budgets.
  • Build client relationships through consultative selling, genuine hospitality, and use of clientele tools.
  • Meet daily sales goals and achieve client and protection plan goals.
  • Promote loyalty, credit, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
  • Ensure merchandise security, accurate stock presentation, and compliance with asset protection requirements.
  • Update signs and pricing and support merchandise moves.
  • Participate in sales events, special events, vendor training, and ongoing product education.
  • Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
  • Maintain a clean, organized, and shoppable sales floor.
  • Collaborate with colleagues to support customers, achieve team and store results, and uphold operational excellence.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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