Seasonal Retail Commission Sales Associate - Fine Jewelry, Galleria
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with teammates to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay informed about trends and promotions. They welcome customers, develop relationships, and maintain an organized, replenished, and shoppable space, including processing and presenting merchandise and updating signs and prices. They promote loyalty benefits, provide attentive service through checkout, and work collaboratively to improve customer and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select appropriate merchandise.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, credit, warranty, and protection plan benefits and acquire new customers by opening credit accounts.
- Participate in vendor training, sales events, and ongoing product education.
- Use point-of-sale technology and digital shopping tools to support customer service and transactions.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
- Collaborate with teammates to support special events, operational excellence, and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
