Retail Commission Sales Associate - Fine Jewelry, Roseville Galleria - Flex

Macy's • Roseville, CA

21h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, using product knowledge and personalized service to help customers select fine jewelry and watches that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They engage customers, maintain organized and shoppable merchandise areas, process and replenish stock, update signs and pricing, and support merchandise moves. They promote loyalty benefits, complete customer interactions with care, and work collaboratively to improve individual and store results.

Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to perform the physical requirements of the position, including standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, reaching, and frequent movement.
• Vision requirements include close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Deliver welcoming, personalized customer service and provide product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select products suited to their preferences and budgets.
• Build lasting client relationships through consultative selling, hospitality, and use of clientele tools.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital shopping tools to support customer experiences and process transactions.
• Maintain accurate, secure, organized, and presentable merchandise, including processing, storing, replenishing, and supporting merchandise moves.
• Update signs and pricing and maintain a clean, organized, and shoppable sales floor.
• Support inventory, fulfillment, asset protection, vendor events, sales events, and special events.
• Review sales goals, learn about new arrivals and best-selling items, and stay current on trends, promotions, and product information.
• Collaborate with colleagues to support customers, achieve sales goals, and uphold operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed