Seasonal Retail Commission Sales Associate - Fine Jewelry, Walden Galleria
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valuable shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and craftsmanship to educate customers and recommend pieces that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the department. Day-to-day work includes preparing and maintaining the sales floor; reviewing sales goals, arrivals, selling items, trends, and promotions; welcoming and assisting customers; processing, organizing, storing, and replenishing stock; updating signs and pricing; supporting merchandise moves; and promoting loyalty benefits. The position requires regular, dependable attendance and punctuality, flexible availability for days, evenings, weekends, and holidays, and the ability to perform the listed physical requirements. Full-time colleagues are typically scheduled 30 or more hours per week, and all schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide welcoming, knowledgeable customer service and personalized product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets.
- Build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program and clienteling tools.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans; acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Support inventory, fulfillment, stock processing, organization, storage, replenishment, and merchandise moves.
- Maintain an organized, shoppable sales floor and ensure merchandise is secure, accurate, and well presented; update signs and pricing.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Collaborate with teammates to support customers, sales results, and operational excellence.
- Prepare for the day by reviewing sales goals, new arrivals, top-selling items, trends, and promotions.
- Assist with fittings and digital shopping tools where needed.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
