Seasonal Retail Commission Sales Associate - Fine Jewelry, Galleria at Crystal Run

Macy's•City of Middletown, NY

10h•$16 - $22

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes maintaining an organized sales floor, processing and replenishing stock, updating signs and pricing, and using point-of-sale and digital tools. Schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies this as a seasonal role.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet and surpass daily sales goals and achieve client and protection plan goals.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select merchandise.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves to maintain an organized, shoppable sales floor.
Participate in vendor training, events, sales events, and ongoing product education.
Use point-of-sale technology and digital shopping tools to process transactions and enhance the customer experience.
Maintain merchandise security and comply with asset protection requirements.
Support special events and collaborate with colleagues to achieve sales and operational goals.
Welcome customers, engage them in personal conversations, and close interactions with a sincere thank-you.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice