Retail Commission Sales Associate - Fine Jewelry, Southridge Mall - Flex

Macy's • Greendale, WI

2d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with friendly, personalized service. They maintain a shoppable space through proper processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves. They share loyalty program benefits and provide attentive service through the end of each interaction. The position involves using product knowledge, vendor training, clienteling and point-of-sale tools, and digital tools to drive sales and customer loyalty.

The position requires talking, lifting, frequent movement, standing, reaching, and use of computers and other technology. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level. Close vision, color vision, depth perception, and focus adjustment are required. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers, including processing register transactions.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to talk, lift, move frequently, stand, reach with arms and hands, and use computers and other technology.

Responsibilities

• Deliver exceptional customer service and create welcoming, personalized shopping experiences in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
• Build client relationships through consultative selling, hospitality, and use of the clientele program and clienteling tools.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
• Participate in vendor training, sales events, special events, and ongoing product education.
• Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
• Collaborate with teammates to achieve store results and maintain operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed