Retail Commission Sales Associate - Fine Jewelry, Roseville Galleria - Flex
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use product knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They welcome customers and build relationships, maintain merchandise processing, presentation, organization, storage and replenishment, and update signs and pricing. They promote loyalty benefits, provide attentive service, and support colleagues through honesty, care, and collaboration while striving to improve and deliver individual and store results.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection Plan goals.
Responsibilities
- Provide welcoming, personalized customer service and build lasting customer relationships.
- Use product knowledge to educate customers and recommend fine jewelry and watches that fit their preferences and budgets.
- Meet and surpass daily sales goals, including Client and Protection Plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers and product launches and encourage customer loyalty.
- Participate in vendor training, vendor education, sales events, and special events.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Update signs and pricing and maintain a clean, organized, shoppable sales space.
- Ensure merchandise security, accuracy, and asset protection compliance.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Collaborate with teammates and support operational excellence in the Fine Jewelry department.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about current trends and promotions.
- Assist with fittings and digital shopping tools.
- Provide customers with a sincere thank-you and ensure they have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
