Retail Commission Sales Associate - Fine Jewelry, Southridge Mall - Flex

Macy's•Greendale, WI

2d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging and assisting customers, maintaining stock and displays, updating signs and pricing, replenishing merchandise, and promoting loyalty benefits. The position requires flexible availability for days, evenings, weekends, and holidays, and regular dependable attendance. Schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and perform frequent moving, reaching, lifting, stooping, kneeling, crouching, and ladder climbing.
Ability to lift at least 25 pounds and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver welcoming, personalized customer service and create lasting customer relationships.
Use product knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend merchandise suited to their preferences and budgets.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit account programs and acquire new customers.
Use clienteling tools to promote offers, product launches, and customer loyalty.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales floor.
Update signs and pricing and ensure merchandise is properly presented.
Participate in sales events, vendor training, and ongoing product education.
Support special events and collaborate with colleagues to achieve sales and operational goals.
Assist with fittings and digital shopping tools.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice