Seasonal Retail Commission Sales Associate - Fine Jewelry, Peachtree Mall

Macy's•Columbus, GA

11h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, provide outstanding customer service in the Fine Jewelry and Watch Complex and create welcoming, comfortable, and valued shopping experiences. Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. Work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Maintain a clean, organized, and shoppable sales floor; stay informed about sales goals, new arrivals, top-selling items, trends, and promotions; and engage customers with personal, knowledgeable service. Process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. Use loyalty and clienteling tools, point-of-sale technology, and digital shopping tools to support customers, sales, and store operations. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and other digital tools effectively.
Ability to perform the physical demands of the position, including standing for at least two consecutive hours and lifting at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, personalized customer service and create customer relationships that encourage repeat visits.
Demonstrate product knowledge and recommend fine jewelry and watches based on customers’ tastes, preferences, and budgets.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Build client loyalty and acquire new customers by using clienteling tools, opening credit accounts, and sharing loyalty benefits and offers.
Promote loyalty and warranty programs and support product launches, sales events, vendor events, and special events.
Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
Maintain an organized, clean, and shoppable sales floor and ensure accurate merchandise presentation, replenishment, pricing, and signage.
Support inventory, fulfillment, merchandise processing, storage, and merchandise moves.
Follow asset protection practices and help ensure merchandise security and accuracy.
Participate in ongoing training and vendor education and stay informed about products, trends, and promotions.
Collaborate with colleagues to support customers, communities, and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program, including mental health counseling and legal and financial advice