Seasonal Retail Commission Sales Associate - Fine Jewelry, Hulen Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation while working with the team to achieve sales goals and operational excellence. Daily activities include preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, processing and replenishing stock, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and working collaboratively to improve customer and store results. Schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and deliver a knowledgeable, supportive shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Provide excellent, personalized customer service and create welcoming shopping experiences.
- Use product knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend suitable merchandise.
- Build lasting customer relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
- Ensure merchandise security, accurate stock presentation, and asset protection compliance.
- Maintain an organized, clean, and shoppable sales floor, including updating signs and pricing.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Collaborate with teammates to support customers, achieve sales goals, and maintain operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
