Seasonal Retail Commission Sales Associate - Fine Jewelry, Valley View Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence. Daily work includes preparing and organizing the sales floor, learning about new products, trends, and promotions, assisting customers, processing and replenishing merchandise, updating signs and pricing, and communicating loyalty benefits. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the physical requirements of the role, including standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, reaching, and frequent movement.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of clientele tools.
- Meet sales goals, including client and protection plan goals, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Promote loyalty and warranty programs, offers, and product launches.
- Support inventory, fulfillment, processing, storage, organization, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, and asset protection compliance.
- Keep the sales floor clean, organized, and shoppable; update signs and pricing.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital shopping tools to support transactions and improve the customer experience.
- Collaborate with colleagues to achieve team and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
