Seasonal Retail Commission Sales Associate - Fine Jewelry, Victor Valley
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work to meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, staying informed about merchandise, trends, and promotions, and creating personal customer interactions. You process, present, organize, store, and replenish stock; update signs and pricing; support merchandise moves; and share loyalty program benefits with customers. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and support purchase decisions.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, signs, pricing, and merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, special events, sales goals, and operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
