Seasonal Retail Commission Sales Associate - Fine Jewelry, Oxford Valley

Macy's•Middletown Township, PA

3h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use your knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, participate in special events, and help maintain merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, staying informed about products, trends, and promotions, assisting customers with recommendations and shopping tools, and supporting stock processing, organization, replenishment, signs, pricing, and merchandise moves. Colleagues are expected to provide excellent service, share loyalty benefits, and contribute to a supportive, collaborative team environment. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week; schedules include weekend shifts and depend on business needs and colleague availability. The posting specifies 1–2 years of related experience required.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection Plan goals.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and assist with purchases.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass sales goals, including Client and Protection Plan goals.
Promote loyalty, warranty, and protection programs and share loyalty benefits.
Acquire new customers by opening credit accounts and communicating loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
Support inventory, fulfillment, processing, organization, storage, and replenishment of merchandise.
Maintain merchandise security, accurate stock presentation, and asset protection compliance.
Keep the sales floor organized, clean, shoppable, and properly signed and priced.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with colleagues to achieve sales goals and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.