Seasonal Retail Commission Sales Associate - Fine Jewelry, Moreno Valley

Macy's•Moreno Valley, CA

4h•$17 - $23

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and maintaining the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, greeting and assisting customers, maintaining merchandise presentation and stock, replenishing items, updating signs and pricing, supporting merchandise moves, sharing loyalty benefits, and providing a thoughtful close to each customer interaction. Colleagues support one another and continually work to improve individual and store results. The role requires flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and customer service expectations.

Responsibilities

Provide exceptional, personalized customer service and create welcoming shopping experiences in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
Build lasting customer relationships through consultative selling, hospitality, and active use of clienteling tools and the clientele program.
Meet sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs and explain their benefits to customers.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain the security, accuracy, and presentation of merchandise, including updating signs and pricing and following asset protection requirements.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
Help keep the sales floor clean, organized, and shoppable, and collaborate with colleagues to achieve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.