Seasonal Retail Commission Sales Associate - Fine Jewelry, Fashion Valley
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, engaging customers, and maintaining stock processing, presentation, organization, storage, and replenishment. You update signs and pricing, support merchandise moves, explain loyalty benefits, and provide a courteous customer checkout and farewell. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and are based on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours weekly; part-time colleagues are typically scheduled 12–24 hours weekly.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about craftsmanship, precious metals, gemstones, and luxury brands and help them select products suited to their preferences and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit account benefits and acquire new customers.
- Use point-of-sale technology and digital tools to facilitate transactions and improve the shopping experience.
- Maintain merchandise security, accurate stock presentation, replenishment, organization, processing, storage, and display.
- Update signs and pricing and support merchandise moves, inventory, and fulfillment activities.
- Participate in vendor training, ongoing education, sales events, and special events.
- Prepare and maintain a clean, organized, shoppable sales floor.
- Collaborate with colleagues to achieve sales goals and operational excellence.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
