Seasonal Retail Commission Sales Associate - Fine Jewelry, Fayette Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining stock and displays, updating signs and pricing, replenishing merchandise, and promoting loyalty benefits. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to maintain accurate stock presentation, replenishment, and asset protection compliance.
- Ability to meet sales, client, and protection plan goals.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and merchandise.
- Build customer relationships through consultative selling and use of clientele tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and credit account programs and explain their benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, stock processing, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and ensure merchandise is secure and properly presented.
- Participate in sales events, vendor training, and ongoing product education.
- Keep the sales floor clean, organized, and shoppable.
- Collaborate with colleagues to support customers, store results, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
