Seasonal Retail Commission Sales Associate - Fine Jewelry, Concord Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing and maintaining the sales floor, staying informed about products and promotions, engaging customers, processing and replenishing merchandise, updating signs and pricing, and sharing loyalty benefits. The role requires flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance. It involves frequent customer interaction, use of point-of-sale technology and digital tools, and physical activities including standing, lifting, moving, reaching, and climbing ladders. The posting identifies the role as seasonal and requires 1–2 years of related experience.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment.
- Ability to stand for at least two consecutive hours and perform frequent moving, reaching, and standing.
- Ability to lift at least 25 pounds, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select merchandise.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit account programs and share loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and the shopping experience.
- Support inventory, fulfillment, merchandise processing, organization, storage, and replenishment.
- Maintain merchandise security, accurate stock presentation, and an organized, shoppable sales floor.
- Update signs and pricing and support merchandise moves.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, achieve results, and maintain operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
