Seasonal Retail Commission Sales Associate - Fine Jewelry, Concord Mall

Macy's•Wilmington, NC

9h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of Macy’s clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, best-selling products, trends, and promotions, and ensuring the sales floor is clean, organized, and customer-ready. They welcome customers, build personal relationships, maintain a shoppable space through stock processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves, and share loyalty benefits while providing a thoughtful close to each interaction. Colleagues collaborate, pursue continuous improvement, and contribute to individual and store results. This is a seasonal position. Schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability. The posting states that full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week; it does not specify which schedule applies to this position.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the essential physical requirements, including standing, lifting, moving, reaching, and using technology.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select suitable products.
Build customer relationships through consultative selling, hospitality, and clienteling tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support sales events, vendor training, and ongoing product education.
Process, present, organize, store, and replenish merchandise; update signs and pricing and support merchandise moves.
Support inventory and fulfillment activities while ensuring merchandise security, accuracy, presentation, and asset-protection compliance.
Use point-of-sale technology, cash registers, handheld equipment, and digital shopping tools to complete transactions and support the customer experience.
Maintain a clean, organized, and shoppable sales floor.
Collaborate with colleagues to support customers and communities and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.