Seasonal Retail Commission Sales Associate - Fine Jewelry, Cumberland Mall

Macy's • Atlanta, GA

12h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help maintain merchandise security, accuracy, and presentation, and collaborate with the team to support operational excellence in the Fine Jewelry department.

Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping the sales floor clean and organized. During the day, they engage customers, maintain stock processing, presentation, storage, and replenishment, update signs and pricing, and support merchandise moves. They promote loyalty benefits, provide a courteous close to customer interactions, and support teammates through collaboration and continuous learning.

This is a seasonal role. Schedules include weekend shifts and may include days, evenings, and holidays. Hours depend on business needs and colleague availability. Macy’s states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to use point-of-sale technology, digital tools, and handheld equipment.
• Ability to meet sales goals and support client loyalty, inventory, presentation, and asset protection requirements.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including cash registers and register transaction processing.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and assist with purchases.
• Build client relationships through consultative selling, hospitality, and use of clientele tools.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to support transactions and the customer experience.
• Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
• Maintain accurate pricing and signage and support merchandise moves.
• Ensure merchandise security and comply with asset protection requirements.
• Participate in vendor training, sales events, special events, and ongoing product education.
• Keep the sales floor clean, organized, and shoppable.
• Collaborate with teammates to support customers, sales results, and operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed