Seasonal Retail Commission Sales Associate - Fine Jewelry, Walden Galleria

Macy's•Cheektowaga, NY

21h

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex and create welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them choose items that match their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and the clientele program, while working toward sales goals and promoting loyalty and warranty programs. The role also supports inventory, fulfillment, special events, merchandise security, accuracy, presentation, and operational excellence. Colleagues prepare the sales floor, review goals and product information, and engage customers with personalized service. They process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They use point-of-sale technology and digital tools, promote loyalty benefits, and collaborate with teammates to achieve individual and store results. Schedules include weekend shifts, with hours based on business needs and colleague availability. The posting describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week. This is a seasonal role.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to support accurate stock presentation, replenishment, and asset protection compliance.
Ability to meet sales goals and client and protection plan goals.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, and trends to educate customers and help them select products.
Build lasting client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection plan programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment activities.
Maintain an organized, shoppable sales space; update signs and pricing and support merchandise moves.
Ensure merchandise security, accuracy, presentation, and asset protection compliance.
Participate in sales events, vendor training, and ongoing product education.
Collaborate with teammates to support special events, operational excellence, and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice