Seasonal Retail Commission Sales Associate - Fine Jewelry, Galleria at Crystal Run
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes maintaining an organized, clean, and shoppable sales floor; learning about new arrivals, popular products, trends, and promotions; greeting and assisting customers; processing, presenting, storing, organizing, and replenishing stock; updating signs and prices; and supporting merchandise moves. You promote loyalty benefits, provide a sincere customer farewell, and work collaboratively to improve customer service and store results. Schedules include weekend shifts. Availability must accommodate days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- One to two years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet and surpass sales goals through exceptional service.
- Ability to perform the physical requirements of the role, including standing, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, reaching, and frequent movement.
Responsibilities
- Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
- Build client relationships through consultative selling and active use of the clientele program.
- Meet sales goals, including client and protection plan goals, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Promote loyalty and warranty programs, offers, and product launches.
- Support inventory, fulfillment, and special-event activities.
- Maintain merchandise security, accuracy, presentation, organization, processing, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Participate in vendor training and events and ongoing product education.
- Collaborate with colleagues to maintain an organized, shoppable space and achieve individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
