Seasonal Retail Commission Sales Associate - Fine Jewelry, Glendale Galleria

Macy's•Glendale, CA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and replenishment, updating signs and pricing, and promoting loyalty benefits. Colleagues support one another and continually learn to improve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting describes the position as seasonal. Full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week; the schedule for this role is not specified.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
Ability to meet sales goals and provide customer service while supporting accurate stock presentation, replenishment, and asset protection compliance.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about merchandise and assist them in selecting items suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet sales goals and client and protection plan goals.
Promote loyalty, warranty, and protection plan benefits, and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital shopping tools to complete transactions and support the customer experience.
Maintain a clean, organized, secure, accurate, and shoppable sales floor and merchandise presentation.
Support stock processing, storage, replenishment, fulfillment, and merchandise moves; update signs and pricing.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to support customers, sales results, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice