Seasonal Retail Commission Sales Associate - Fine Jewelry, Naples

Macy's • Naples, FL

2d

About The Position

As a Fine Jewelry Sales Colleague, provide outstanding customer service in the Fine Jewelry and Watch Complex by creating welcoming, comfortable, and valued shopping experiences. Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Meet sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. Work collaboratively with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise processing, presentation, organization, storage, and replenishment, updating signs and prices, and supporting merchandise moves. Colleagues promote loyalty benefits, help customers complete their shopping experience, and collaborate with teammates to serve customers and communities. The role requires flexible availability for days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical requirements include talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders. The role also requires close vision, color vision, depth perception, and focus adjustment.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, reach, and move constantly.
• Ability to meet the visual requirements of close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands.
• Build client relationships through consultative selling, hospitality, and clienteling tools.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit account programs and communicate loyalty benefits.
• Support inventory processing, fulfillment, organization, storage, replenishment, merchandise moves, and accurate stock presentation.
• Maintain merchandise security, asset protection compliance, pricing, signage, and an organized, shoppable sales floor.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed