Seasonal Retail Commission Sales Associate - Fine Jewelry, Altamonte

Macy's•Altamonte Springs, FL

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their preferences and budgets. Through consultative selling, hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging and educating customers, and maintaining merchandise processing, presentation, storage, replenishment, signage, pricing, and movement. Colleagues promote loyalty benefits, provide attentive service through the end of each transaction, and support one another in delivering customer and store results. Schedules include weekend shifts; availability and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register to process transactions.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology.

Responsibilities

Provide exceptional, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge about precious metals, gemstones, and luxury brands to help customers choose items suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clientele tools and programs.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection programs and share loyalty benefits.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
Maintain an organized, clean, and shoppable sales area, including merchandise processing, presentation, storage, replenishment, signage, pricing, and merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in sales events, special events, vendor training, and ongoing product education.
Review sales goals, new arrivals, top-selling items, trends, and promotions to stay informed.
Collaborate with colleagues to achieve sales goals and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.