Seasonal Retail Commission Sales Associate - Fine Jewelry, Greenbrier

Macy's•Chesapeake, VA

About The Position

As a Fine Jewelry Sales Colleague, provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Build lasting client relationships through consultative selling, genuine hospitality, and use of clientele tools. Meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. Work with the team to achieve sales goals and uphold operational excellence. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top sellers, trends, and promotions, and engage customers with personal service. They maintain merchandise processing, presentation, organization, storage, and replenishment; update signs and pricing; and support merchandise moves. They promote loyalty benefits, complete customer interactions with care, collaborate with teammates, and continually improve their performance. The role requires flexible availability for days, evenings, weekends, and holidays, with regular attendance and punctuality. Full-time colleagues typically work 30 or more hours per week; part-time colleagues typically work 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves standing, lifting, moving, reaching, and using computers and other technology.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Ability to use point-of-sale technology and digital tools effectively.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and support purchasing decisions.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs, including opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital shopping tools to process transactions and enhance the customer experience.
Maintain an organized, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, replenished, and priced.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Participate in vendor training and ongoing product education.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice