Seasonal Retail Commission Sales Associate - Fine Jewelry, Greenbrier

Macy's•Chesapeake, VA

1d•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing products, and promoting loyalty benefits. Colleagues use point-of-sale technology and digital tools, support customer relationships, and work collaboratively to serve customers and the community. This is a seasonal role with schedules that include weekend shifts; availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Demonstrate product knowledge about precious metals, gemstones, luxury brands, trends, and promotions.
Build customer relationships and loyalty through consultative selling, clienteling tools, and genuine hospitality.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves and special events.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
Participate in vendor training, events, and ongoing product education.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice