Seasonal Retail Commission Sales Associate - Fine Jewelry, Orlando

Macy's•Orlando, FL

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with your team to achieve sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock presentation and replenishment, updating signs and pricing, and supporting merchandise moves. You share loyalty benefits, provide attentive service through checkout, and work collaboratively with colleagues to serve customers and communities.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and other digital tools effectively.
Ability to meet sales goals and support stock presentation, replenishment, and asset protection requirements.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend fine jewelry and watches suited to their needs, preferences, and budgets.
Build client relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, as well as Client and Protection plan goals.
Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
Support inventory and fulfillment activities, including processing, organizing, storing, replenishing, and presenting stock.
Maintain merchandise security and accuracy, update signs and pricing, and support merchandise moves and asset protection compliance.
Participate in sales events, vendor training, and ongoing product education.
Prepare and maintain a clean, organized, shoppable sales floor.
Collaborate with teammates to support customers, special events, and operational excellence.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice